Varelli Designs Return Policy
We are sure you love your Varelli Designs Purchase; however, please know that customer satisfaction is our number one priority at Varelli Designs.
If you are unsatisfied with your purchase, you can receive store credit or exchange your pieces within 3 business days after received. Please note exchanges take 2-8 business days to process.
Full refund is only available when it is a production mistake on our end or an item arrives to you damaged. Such case must be notified no longer than 2 business days after merchandise was delivered and a photo of the damaged piece will be required. Please note in case of a refund, refunds may take anywhere from 2-5 weeks to process.
Fine jewelry pieces will be charged a 20% re-stocking fee for any exchange.
Please note returns are also at customer's expense. Varelli Designs is not responsible for returning shipping charges.
Our Return Policy:
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Verelli Designs will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Varelli Designs E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away! Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
- All returns are refunded via store credit in the form of a Varelli E-Gift Card.
- Items must be sent back within 3 business days of the delivery date
- Varelli Designs reserves the right to apply a 20% restocking fee for each item.
- Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
- Varelli Designs not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email photo and information of damaged item to firstname.lastname@example.org for assistance.)
- Return packages must include a completed return request form and original packing slip to ensure processing.
- Return drop-offs are not accepted at our Distribution Center or corporate office.